Returns Policy

Backbone Labs 30 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from Gobackbone.com for any reason, you have 30 days from the date the Product (as defined below) is delivered to request a full refund. You may return any Product purchased on Gobackbone.com in accordance with the terms below.

Only regular priced Products and pre-orders may be refunded. Unfortunately, Products purchased on sale cannot be refunded.

To qualify for a refund, all the following conditions must be met:

A return authorization must be requested from our customer service team within 30 days of the date the Product is delivered to you. To request a return authorization, please contact us at support@gobackbone.com.

You must return the Product to us to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

The return authorization number must be included along with your returned product.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.

You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to us.

If you return the Product to us (a) without a return authorization from us or (b) without all parts and accessories originally included with your purchase, we retain the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.